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"The hotel was great, and the network at the conference facilities were great!"

The conference facility was great!

"During our stay, my wife fell ill. Diagnosed with severe malaria, she was transferred from the over-worked Moroni public hospital to a private clinic (at the hotel’s initiative). Over the next week, the Retaj’s staff treated us both as family and could not have been more helpful."

The pool was often closed to guests

"Friendly staff, comfy rooms, great location, excellent food,"

AC was not cooling much

"Location was good, buffet breakfast was great, staff was great"

Beds had small split pillows instead of one big pillow.

"Breakfast more choice especially have hot food Near tram statiom"

Aucun.

"clean and spacious very friendly and helpful staff"

the breakfast could be better

"The hotel is located in a quiet neighborhood. The rooms are clean and spacey. The bed is very comfortable and the internet is fast. The staff is very friendly and also gives tips for sightseeing tours. Breakfast is also available around noon. The quality-price relation is very good for this hotel. We would book this hotel immediately again."

There are no negative points.

"It is a old hotel with a lot of character and charm. Very high ceilings."

The bathroom could use some work and a deep scrubbing.

"I had a great stay at Tulip Hotel. Room 105 was cozy, clean, spacious, and bright. The bed was large and very comfortable, the room was very clean and nice , and everything felt well maintained. I also really liked the stylish and cozy bar area. The interior design is beautiful and thoughtfully done. You can clearly see the creative ideas behind the concept, all focused on making guests feel comfortable. The team work of the staff is impressive. Service is smooth and professional. The food is delicious, breakfasts and lunch were excellent. The spa area is another highlight, especially the hammam and the pool with refreshing ice cold water.Wonderful! Overall, a very comfortable and welcoming hotel that fully deserves a high rating. I would definitely stay here again."

The only downside is the soundproofing. You can hear what is happening in the hallway, especially when guests check in or out or use the shower nearby. The room 105 could benefit from better noise insulation.

"The bed was quite comfortable. The location was excellent. Overall, it offered good value for money for basic necessities."

It would be appreciated if amenities such as a kettle could be provided.

"Excellent location just above a lovely secluded beach. Quiet area. Well equipped kitchen facilities. Quirky small reception area with helpful staff. Some rooms w balconies with seaview. Excellent small restaurants close by. Polite unobtrusive cats."

Slightly dated decor and bathrooms.

"The staff and Management team were very helpful and looked after me as being a solo traveler and first time Burundi ."

Clean and tidy and a great swimming pool , great food and cold beer.

"The hotel is located in a quiet neighborhood. The rooms are clean and spacey. The bed is very comfortable and the internet is fast. The staff is very friendly and also gives tips for sightseeing tours. Breakfast is also available around noon. The quality-price relation is very good for this hotel. We would book this hotel immediately again."

There are no negative points.

"Very helpful reception Nice location uptown the hill Good admosphere with all kinds of sporty people"

Nvt

"Beautiful room - very spacious- fully equipped kitchen/ dining area and couches in the room. Lovely high ceilings. Very relaxing"

Aucun.

"The proximity to the train station and bus routes, good breakfast, quite Spaces and working failities"

The toiletries were not good - no shampoo, conditioner, tooth brush, vanity kit.

"Our NGO had a conference in the hotel. the staff was excellent in preparing the conference room and addressing out needs. The conference catered food was excellent. I stayed in the hotel for 2 weeks and had breakfast every day. After the first 2 days, I realized that one could order eggs or omelet. Which was fine but why didn't they tell me at the beginning? Fruit selection was good. Coffee was also good. the wam milk for coffee was frequently empty but refilled on request."

listed massage available but told this was not the case.

"The staff were so so friendly & accommodating. They gave us tips & advice for an itinerary, and prepared a complimentary breakfast to take away as we had an early bus in the morning. The location was great and the room was bask cn but tidy. Thank you!"

Aucun.

"Friendly staff, comfy rooms, great location, excellent food,"

AC was not cooling much

"Room size is good sea view is great staff are brilliant right next to the Gozo ferry terminal and bus station"

Bathrooms deffinately need up dating, carpets in the corridors need taking out and tiles flooring put down there’s really nothing around such as shops, places to eat it is deffinately the last stop before the ferry terminal

"We stayed in a club room which gave us access to the Club Lounge. The lounge was excellent great food all day and the staff were exceptional. When you consider we were trapped in the Hotel because of the war we could not have been in a better place. Everyone was caring and so helpful. Wonderful Hotel made so by the staff"

Nothing

"cheap stay was perfect for a solo person looking for a comfy place to sleep"

the stairs was a little tricky would not recommend for a wheelchair

"The hotel is excellent in terms of location, cleanliness, internet, and proximity to Al-Raqqa Metro Station, Al-Ghurair Shopping Center, and various restaurants and shops. The reception staff were also very friendly and kind."

Some employees, in my opinion, have not been properly trained to charge all items such as water, tea, shampoo, toothbrush, towels, etc. when cleaning the room. I think this is a weakness that can be easily solved.

"Loved the hotel, great service, delicious dinners, very convenient location, amazing owners creating welcoming atmosphere."

Couldn't stay longer

"Room size, easy checkout and checkin, polite staff, and the different restaurants they have."

The quality of toileters should be better. The mini bar was empty and needed to ask for water at around 3:00 AM. Lastly, the price is a bit high.

"I had a really great stay here; the staff were friendly and helpful, my room was spacious and very comfortable; the breakfast buffet was tasty and varied and the two restaurants served excellent food. Despite the high quality and fact Kempinski is an international premium brand, the room rates and restaurant prices were very reasonable"

Please note the hotel is about a 30 minute walk from the main square and public taxis are very few. To get around, you need to have a Mongolian SIM to use the taxi apps, master the bus system, of hitchhike

"Stayed in the deluxe Junior Suite. They have renovated the place and now rooms look nice. We were leaving early and they packed us quite a good breakfast. Staff were friendly and responsive."

Aucun.

"Beautiful room room with view on the pool and the ocean. All comfort included, the free shuttle to the city center or to the airport is very valuable, the staff was very kind and professional ! Would definitely come back :)"

Note that the breakfast is in extra but exquisite !

"Our beach attendant, Tevin, looked after our needs endlessly. A pleasure to know him."

Some of the dinner service staff were not particularly professional - demure, inattentive, lacking humour.. Not what you'd expect for such a high class establishment.

"Everything about this hotel exceeded expectations! The rooms were spacious, comfortable, and well-appointed. The location is absolutely perfect - right near Plaza de Armas, making it easy to walk to all the main restaurants, shops, and tour starting points. The high-end restaurant on-site offers excellent food and service, which was very convenient. Having a spa available at the hotel was a wonderful amenity - perfect for relaxing after exploring the city. The staff were incredibly helpful, friendly, and went out of their way to ensure we had a great stay. They provided excellent recommendations and assistance with arranging tours."

Honestly, there's nothing to complain about. The hotel delivered on all fronts and provided an exceptional experience throughout our stay.

"It was really cosy and comfortable stay. Staff was very helpful and ready to assist. I really enjoyed staying and it felt relaxing. Bathroom is very spacious and beds are comfortable. General room setup is very good offering lot of storage and working space without compromising the mobility."

Hotel was bit far from city center and there is no close local bus stop. However, for people who don't mind bit of walk it is very good. One window couldn't be closed completely but I didn't notice it right away. I am sure staff would come and check it, but it made general feel in room bit more cold than it should be.

"Everything about the Chatrium was superb. From the staff to the room, the location, the service and the overall welcome. It was truly superb"

There was nothing at all to fislike

"The breakfast buffet was good quality if a little expensive, make sure you book day before to get a discount."

The bacon and sausages at breakfast were not the best but this is usual for Korea. Westerners might notice this, Koreans won't mind them at all.

"We have enjoyed the bedroom, bathroom, bar, pool, outdoor facilities. During our stay, we appreciated the quality of services and reception by the staff."

The weakest part of the hotel is the restaurant catering for breakfasts and all meals: the place that looks like a canteen, is not welcoming. The prices for food are for too expensive. The food is good quality. Spiritless Hotel as it feels very empty.

"I want to talk about only one topic regarding my hotel stay. I want to talk about the towels in the bathroom. The towels are very large, very white, and very thick. They wrap the body with so much love. Yes, true love. It's a real home."

Aucun.

"Incredible installations and well taken care property. Friendly staff, spacious rooms and spectacular breakfast!"

Aucun.

"Everything was lovely. And as a bonus we got upgraded. Loved the stay."

Aucun.

"Friendly helpful staff. Room was clean and comfortable. Breakfast was good. Good places for walking with dogs."

Aucun.

"Location, nice apperance, nice staff members but they should smiling a bit more"

Nothing

"During our stay, my wife fell ill. Diagnosed with severe malaria, she was transferred from the over-worked Moroni public hospital to a private clinic (at the hotel’s initiative). Over the next week, the Retaj’s staff treated us both as family and could not have been more helpful."

The pool was often closed to guests

"I loved the closeness to nature. The breakfast was very good too. It was so peaceful and quiet."

Aucun.

"Where it was situated, the options that was there and the staff"

Had to properly slam the door to shut it so weak door locks

"Excellent location. ALL the staff were incredibly friendly and welcoming. Near to the American Memorial Park and if you want to book a tour of Saipan, I can recommend Walt at Discover Saipan. He gave me a superb tour of Saipan and Tinian and can collect from the hotel. Delicious dinner in the Terrace restaurant. Several pools and one of them is large enough to swim lengths and is open till late. I wish I could have stayed a bit longer!"

Everything was perfect.

"Very positive experience. Beautiful location and view. The room was equipped with everything I needed."

Aucun.

"Friendly staff, comfy rooms, great location, excellent food,"

AC was not cooling much

"Great location Resort style feels very open had great outlook one of nicest in the town"

Nothing really

"Loved everything! Super comfortable more like a 5 Star than 4"

A few maintenance issues in the bathroom which were attended to

"Attenrivenes and kindness of the staff, especially the manager"

All was good

"Everything was good, enjoyed my 4 night stay. The bed was comfortable and the staff was very attentive and helpful! The airport transfer service was a real life saver!"

Nothing in particular. The hotel is a bit old and dated, but everything worked fine.

"Simply I can fully trust them. We forgot our backpack in the shuttle bus and moved to San Pedro Island. Hotel staffs were so kind to arrange sending it to San Pedro, and we received it including all valuable goods like mobile phone! Thanks to all involved staff and appreciate their integrity."

Aucun.