न्यूए में रिज़ॉर्ट

"Excellent location, plenty of facilities on the grounds to choose from. Mambo beach was not too crowsded as we feared, and there was no construction in the area. Great customer service too, we appreciated the followup email asking if there is anything we need during our stay and our request was immediately granted."

Staff could have been a bit more friendlier, especially Hemingway/receptionists. Also there was a slight smell of mold in our room. You can pay in EUR, but not worth it since the change you will get back is in USD, hence losing money.

"We liked food, kids playroom & swimmingpool + sauna:)"

Aucun.

"Kids day care free,wide variety of food,staff was excellent and the environment is great"

Some of the restaurants were too far apart

"Beautiful grounds , comfy bed , very friendly staff"

Aucun.

"Exceptional site and lovely beaches & swimming pools with good restaurants"

The fact that, despite the heat, rooms were not supplied with drinking water & this had to be ordered from room service at $5 a small bottle. We had just arrived from staying at the Hamilton Princess hotel in Bermuda &, as is normal for luxury hotels of this standard, that had no problem in supplying drinking water to guests free of charge.

"Very clean, excellent services. Polite and helpful staff"

Nothing

"Room was clean. Exellent envirment with maintoun and water view. I chose the location since it is close Tramway and Flume Gorge."

The shower I used was really small.

"Outstanding Customer Service: "From the moment we arrived until departure, the staff exceeded expectations." "Exceptional customer service, with a commitment to making our stay comfortable." Cleanliness and Maintenance: "Rooms were spotless, and the facilities were well-maintained." "The hotel's cleanliness surpassed my expectations." Comfortable Accommodations: "Beds were exceptionally comfortable." "Rooms were spacious, well-appointed. Management: "Management promptly addressed any concerns we had." "The hotel's management team is dedicated to ensuring guest satisfaction.""

Nothing it a Perfect Place

"The kids loved the pool facilities. Miss Tandin and Me Shyam on the desk were particularly helpful. They arranged to meet our needs with a pleasant smile. The room service was excellent and well trained. Thank you all"

The location was a little to the edge of the city but that may be a good thing for some looking for peace & quiet. The decor is a bit dated

"I’ve been waiting for a week to return the deposit Which didn't come in handy Because the room service doesn't work The room has never been replenished with a mini bar And it's impossible to order anything in the room"

I've been waiting for a week to return the deposit

"The hotel was exceptional from arriving to leaving. The little touches make it extra special like free mini bar, little gifts in your room every evening, water hampers on the beach. The beach is amazing, all rooms have perfect views. Staff are very attentive. Breakfast has the best choices, one of the best I have had. Michelin star restaurant is fabulous would definitely recommend."

Rooms very expensive but definitely worth a visit

"Das Hotel hat eine Traumlage und der Strand könnte nicht schöner sein.PERFEKT!! Das Hotel und die Anlage ist in die Jare gekommen und leider nicht perfekt gepflegt :("

Die Hotelleiteung müsste sich mehr Mühe geben mit den Gästen in Kontakt

"The manor itself, location, comfy beds and excellent service"

Aucun.

"Friendly attentive staff, excellent environment and atmosphere, great food, great beach and pool, everything. The staff take very good care of the hotel residents."

Nothing except for high price, but is worth it.

"The staffs are very helpful and the rooms are very clean"

After we ordered the food it takes too long to get ,which is really not good

"The staff were incredibly kind and helpful and the venue itself is stunning!! The breakfast was divine!!"

Aucun.

"Mis vacaciones estuvieron espectaculares , DAvid y YArimel de booking son excelente"

Aucun.

"Breakfast was excellent, staff was friendly, pools and sea possibility was truly excellent. Very big and safe place to be. Security was in very good level. Lovely site."

Only couple of persons spoke english. Several restaurants in hotel, but you could only book online with one. When you come to hotel everything is in spanish, luckily I had colleague who could speak spanish so he was able to translate how to book breakfast, lunches and dinners etc.

"We liked food, kids playroom & swimmingpool + sauna:)"

Aucun.

"Absolutely fabulous resort in a spectacular location. Every staff member was welcoming and helpful. Special shout out to Sala, Shadow, and Papu! But really, everyone was great."

Nothing to not like.

"A large resort, with a number of Pools and large beach area, with all sporting amenities. A number of eating options on site and we had two excellent meals at the two signature restaurants in the resort."

All the beach bars closing at least 1 hour prior to sunset.

"Did not go the restaurant - went to the coffee bar which was excellent"

The buffet restaurant for an evening meal was not open so there were limited options on site

"Food was awesome, staff was very nice and pleasant, pool clean"

Short and narrow beds, especially in rooms with separate beds

"Everything was excellent.the food was very delicious everyday has every menu (that’s what we like it very much).The staff also especially in the reception was very nice and approachable.on our first day it was a little bit confusing to go in our room but there is a man a very nice man who came with us to show our room and how to get in there.Our stay was definitely perfect we came there to have a relaxation,forget the tiredness in work and also to enjoy the kids and it was really really worth it. We gonna come back for sure."

No i have nothing to say negative because while we are there it was perfect 😍.

"It was old fashioned in a lovely sort of way. Rooms were private and the grounds are lovely. Huge pool!"

A little further from the main area of town but a nice walk.

"A large resort, with a number of Pools and large beach area, with all sporting amenities. A number of eating options on site and we had two excellent meals at the two signature restaurants in the resort."

All the beach bars closing at least 1 hour prior to sunset.

"Breakfast, lunch and dinner was fantastic. Staff was courteuous."

The hotel can definitely do with some upgrades.

"The breakfast was great. The SPA was also very nice. The bed and room was good and comfortable."

I couldn't control the temperature of the room. I think the AC wasn't working properly I was a bit hot while sleeping even though the AC was on 16 degrees. Probably because the heaters were on.

"The suite we had with a whirlpool was state-of-the-art, and if anything was missing, someone came to help immediately!"

The whirlpool was in the corner of the balcony. There was no privacy screen, which was a shame considering the high price. The whirlpool was in the corner of the balcony. There was no privacy screen, which was a shame considering the high price.

"The staff was courteous and very helpful, they are very attentive and help us alot, more that i was expecting."

The food was somewhat repetitive and sometimes bland.

"All of the staff were very friendly and hospitable as well as being extremely helpful"

In general, I really did like the property. It is perhaps not as fresh as it could be however that is part of its attraction.

"Outstanding Customer Service: "From the moment we arrived until departure, the staff exceeded expectations." "Exceptional customer service, with a commitment to making our stay comfortable." Cleanliness and Maintenance: "Rooms were spotless, and the facilities were well-maintained." "The hotel's cleanliness surpassed my expectations." Comfortable Accommodations: "Beds were exceptionally comfortable." "Rooms were spacious, well-appointed. Management: "Management promptly addressed any concerns we had." "The hotel's management team is dedicated to ensuring guest satisfaction.""

Nothing it a Perfect Place

"Mis vacaciones estuvieron espectaculares , DAvid y YArimel de booking son excelente"

Aucun.

"kindnesses of all staff, excellency of massage therapies by Gira"

Aucun.

"The hotel is great and in an amazing location which is right inside the airport. Staff were polite and amazing, great buffet breakfast, there is mini zoo which had wildlife such as monkeys, crocodile, tortoise, parrot, ostriches, peacocks etc. The rooms and facilities was great and it was a great stay. They provided free shuttle to the airport which is a bonus."

The pool could do with a bit of cleaning.

"Fantastic place. Family friendly and very good facilities on-site."

Aucun.

"Great location, just ~100 meters away from the beach. Very nice and helpful people, booked a lovely islands tour in a very good price for us and offered to help us with a number of things. Fascilitated our return to Krabi. There are 4 adorable cats in the property too. The room was a standard Thailand room for that price range, nothing to complain about."

Aucun.

"Big clean pool, good breakfast and amazing rates !!"

All is a bit old but did not bother me !

"The room was nice, beds were super comfy, food was good, staff was friendly."

Cold cuts were pork only. Was missing turkey ham or beef salami.

"Big clean pool, good breakfast and amazing rates !!"

All is a bit old but did not bother me !

"Wonderful little resort in a tropical garden, spacious room, very friendly staff"

The resort is not in walking distance to San Ignacio. You need a car (and worse a parking spot) to go there. This makes you dependent on the hotel‘s facilities and restaurant. Be aware that the breakfast included only means a small selection of breakfast choices. Whenever you want something extra eg eggs you pay extra! You pay a 10% „service charge“ on everything, even on the organization of tours, which is quite a ripoff. I did some activities organized by the hotel. These tours (especially the mayan cooking class) are real good, however as a single I had to pay for two people (minus a small discount). Moreover, tax & „service charge“ were added to the net prices mentioned in the flyer. Taken together this makes these tours unacceptably expensive.

"Great snorkelling around the over water bungalows, lots of turtles feeding on the seagrass. Beautiful location, so relaxing. Beach access bungalows are very nice, newly renovated, comfy bed. Pool was awesome. Appreciated the sea bird conservation in the island. I actually loved the sounds of the Puffin de Pacifique birds at night - I thought it was a child crying at first lol… bungalows have earplugs, luckily! Complimentary buffet breakfast was good. Got a generous late check out, service was really good from the boat to the front desk to the restaurant and bar. Everyone speaks a very high level of English, not sure where the negative comments about staff come from - they were the best I experienced in NC by far."

It’s an expensive buffet dinner (around $80aud) but the choices were really good, esp the fresh seafood and all the desserts. It’s just not worth it if you don’t eat huge dinners. Order à la carte options instead, but nice to try the buffet just once. Consider BYO noodles and alcohol if you want to save money, buying food and drinks from the restaurant and bar adds up quick. Would have been good to be able to lock/unlock the back beach access door from outside with a key.