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"We stayed in a club room which gave us access to the Club Lounge. The lounge was excellent great food all day and the staff were exceptional. When you consider we were trapped in the Hotel because of the war we could not have been in a better place. Everyone was caring and so helpful. Wonderful Hotel made so by the staff"

Nothing

"+ Very friendly and helpful staff! Always smiling and polite. Breakfast is great value. Location is perfect for me. I very much enjoyed the swimming pool and there's a small gym too. I have stayed there 3 x."

Some of the bathrooms should be renovated, one leaked water even to the mainroom, which was dangerous. Even others have humidity damages and small cockroaches. I was twice bitten by insects during the night, probably bedbugs or ants, and had to ask the staff to spray my room again. Some of the sheets are obviously not pure cotton and itchy.

"Loved the hotel, great service, delicious dinners, very convenient location, amazing owners creating welcoming atmosphere."

Couldn't stay longer

"Authentic building, clean and quiet. Quite a backyard of hustle Thamel. Spacious room, stable hot shower, the eco-conscious parts were highlights! The staff were more than helpful! Pitifully we just stayed for 2 nights and missed the yoga class. We had dinner and it was worth trying!"

Aucun.

"Big room, it was clean, staff on reception very nice. Basic room but good value"

The area is absolutely manic, the actual car park entrance was difficult to find, bar very limited, staff on bar seemed disinterested until we paid the bill and gave a tip which cheered her up.

"Fantastic location right in the heart of the city. Good Breakfast, friendly staff, we arrived and was allocated a double but was quickly changed to a Twin room."

Could not locate the pool.

"Where it was situated, the options that was there and the staff"

Had to properly slam the door to shut it so weak door locks

"Staff was very friendly and always ready to help me with my questions."

the only thing that bothered me was the poor soundproofing, I could hear our neighbors.

"Great location and everything was very clean and nice"

The bed was a little bit uncomfortable but nothing I wouldn’t do again

"The location looking over the water hole is excellent and the assistance from the team member was brilliant"

Nothing

"Good business hotel; kind staff; very good buffet breakfast; free Wi-Fi & private parking; decent priced;"

rather away from downtown;

"Breakfast was excellent. Location is also very good. Transportation to attractions very convenient. Ruin of St. Paul and senado square etc. is walkable distance."

Everything thing we find good.

"Staff was very friendly and always ready to help me with my questions."

the only thing that bothered me was the poor soundproofing, I could hear our neighbors.

"Where it was situated, the options that was there and the staff"

Had to properly slam the door to shut it so weak door locks

"Great resort with many swimming pools, even a shop. The food was good and varied. We only had breakfsat included but chose to have dinner here as well. Staff was super friendly."

I liked everything.

"Superb property, with huge rooms and excellent pool. Excellent and responsive general manager. Very secure."

Aucun.

"The hotel was great, and the network at the conference facilities were great!"

The conference facility was great!

"Clean hotel in the city center, next to a mini market. Warm room without many amenities but quite spacious bathroom. On the plus side, parking in a public area under the hotel.The view of the restaurant was amazing."

There is not a direct access of the parking to the hotel. The breakfast was poor as there was no hot dishes (scrambled eggs i.e.) and there was the only option of black coffee even the restaurant was servings other coffees the rest of the day.

"Basic room, a bit outdated, but for one/two nights ok, a lot of shops and supermarkets nearby, friendly staff, cheap price"

Aucun.

"Location was perfect for us and breakfast was good - not many choices but good."

The AC and the Fridge in our room were not working but immediately we reported, they were fixed.

"It is a old hotel with a lot of character and charm. Very high ceilings."

The bathroom could use some work and a deep scrubbing.

"Loved everything! Super comfortable more like a 5 Star than 4"

A few maintenance issues in the bathroom which were attended to

"We very much liked the experience but the shower head was faulty"

The shower head was leaking.

"The staff and managers were very kind and polite. The rooms and lobby is very clean. The WiFi was full free, but sometimes in some pleases signal was weak. The 24 hours drinking coffee , tea, cakes in lobby if very fantastic. U can use them free during 24 hours."

The lobby doesn't have any view to out ( I mean avenue and street ).

"I really enjoyed my stay here - the hotel is like an oasis of calm in Bissau. Staff were all wonderful, friendly and helpful - special thanks to Mariama who very kindly went above and beyond her duties to accompany me to the market so I wasn't alone. Good buffet breakfast, clean swimming pool, lovely gardens, spacious rooms. I felt very safe here as a solo female too."

There was nothing I didn't like.

"I was able to book a room just before midnight of the same night (in the app it says 24 hours front desk). When I arrived, the doors were closed. I was able to call and they were able to open the doors after I woke them up and accommodated me but it's quite a surprise if it says 24 hours front desk and then it actually isn't..."

Aucun.

"Breakfast more choice especially have hot food Near tram statiom"

Aucun.

"Location and facilities available. The restaurant serves very good food."

Mattress is not comfortable.

"The proximity to the train station and bus routes, good breakfast, quite Spaces and working failities"

The toiletries were not good - no shampoo, conditioner, tooth brush, vanity kit.

"Excellent location. The reviews complaining about the furniture don't understand the historical significance of colonial Martiniquais furniture."

Aucun.

"The hotel is in a very central location, meaning that you can easily navigate by foot or by taxi to many of the malls that you are close by. The breakfast is amazing and sufficiently varied to satisfy most palates."

Aucun.

"Apparently we got upgraded which was great, very large executive 1 bedroom. Ocean View was nice, pool area on roof was great. Quiet"

Only issue was the shower, hot and cold temp faulty, water pressure poor.

"The staff was amazing, friendly and accommodating. The restaurants on site were delicious and the wait staff was knowledgeable and friendly."

I have no constructive feedback.

"Location and facilities available. The restaurant serves very good food."

Mattress is not comfortable.

"During our stay, my wife fell ill. Diagnosed with severe malaria, she was transferred from the over-worked Moroni public hospital to a private clinic (at the hotel’s initiative). Over the next week, the Retaj’s staff treated us both as family and could not have been more helpful."

The pool was often closed to guests

"Food was ok, the staff was amazing and made you feel extremely welcome, this was the first time staying at this hotel, and I have just re-booked for next year. The hotel was quite, but had it lively time with live music. Enjoyed myself so much. Breakfast was lovely and so was dinner."

The lighting in the room could have been better.

"The location is awesome. Lovely beach with warm water and white sand. Beautiful. The staff were very accommodating and friendly. Breakfasts were pretty good. Dinners were very good. Expect lots of good seafood. I thoroughly enjoyed my stat. I only wish the weather was better while I was there."

I can’t think of anything I didn’t like.

"The staff and managers were very kind and polite. The rooms and lobby is very clean. The WiFi was full free, but sometimes in some pleases signal was weak. The 24 hours drinking coffee , tea, cakes in lobby if very fantastic. U can use them free during 24 hours."

The lobby doesn't have any view to out ( I mean avenue and street ).

"Hello, we wr upgraded to Avani Hotel and Casino. Beautiful place, reception and general service was excellent."

I want to thank the reservation office and reception for plan B and kind heart. You made our 3days in Maseru worthwhile.

"We had a great experience at Ibis. The staff was super friendly and we left very impressed. Muchas gracias."

Aucun.

"The shuttle bus from the airport was on site when we arrived and very comfortable after the plane ride. Check in was quick and the staff was amazing. Our room was exceptionally clean and the bed was comfortable."

Nothing bad to say.

"Everything was perfect ! We were family 10/10"

Aucun.

"Great location Resort style feels very open had great outlook one of nicest in the town"

Nothing really

"I loved everything about the breakfast though I missed a few because I overslept 😂"

The pool wasn't working 💔🥹it was my first priority when I was booking the place,and they told me when I was already checking in🤦‍♀️

"The receptionist lady was awesome Hatts off to her for her guest friendly attitude."

Aucun.

"clean and spacious very friendly and helpful staff"

the breakfast could be better

"A good option in Kolonia. There isn't too much else. Run by Chinese, and they have a restaurant that opens for lunch and dinner, they can do your laundry, and you can hire an SUV car through them too. The beds were comfy, and the TV could get YouTube. Bottled water provided. The air con worked well too. Walking distance from the airport, but they picked me up and stopped me off. Very kind."

The hotel looks a bit grim and unappealing from outside. Could do with a lick of paint, and cheering up.

"Very good staff but the room was small and there was no any tub in bath even I requested before check in"

Aucun.

"We loves the hotel in general. The rooms were well equipped, the food was super delicious, the portions were great. The staff was helpful and extraordinarily kind to small children."

We did not know that we should climd a lot of stairs in order to reach the restaurant. It was difficult for our parents.

"It is a old hotel with a lot of character and charm. Very high ceilings."

The bathroom could use some work and a deep scrubbing.