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"We have enjoyed the bedroom, bathroom, bar, pool, outdoor facilities. During our stay, we appreciated the quality of services and reception by the staff."

The weakest part of the hotel is the restaurant catering for breakfasts and all meals: the place that looks like a canteen, is not welcoming. The prices for food are for too expensive. The food is good quality. Spiritless Hotel as it feels very empty.

"I had a really great stay here; the staff were friendly and helpful, my room was spacious and very comfortable; the breakfast buffet was tasty and varied and the two restaurants served excellent food. Despite the high quality and fact Kempinski is an international premium brand, the room rates and restaurant prices were very reasonable"

Please note the hotel is about a 30 minute walk from the main square and public taxis are very few. To get around, you need to have a Mongolian SIM to use the taxi apps, master the bus system, of hitchhike

"Excellent location, amazing breakfast, great personnel"

Everything

"We very much liked the experience but the shower head was faulty"

The shower head was leaking.

"The hotel was great, and the network at the conference facilities were great!"

The conference facility was great!

"Une douce ambiance dès l'arrivée, une jolie chambre adorablement décorée pour la St Valentin, un personnel au petit soin sont là pour vous accueillir. La chambre est magnifique et je fais un petit feu dans le poêle pour notre plus grand plaisir. Une belle table au restaurant le soir, toujours dans une douce ambiance campagnarde et distinguée. Un séjour d'une nuit en tout point remarquable."

rien

"It is not the latest hotel, but everything works well and fine, the team is experienced, the service is really okay. Can be recommended."

nothing to be complained

"Friendly helpful staff. Room was clean and comfortable. Breakfast was good. Good places for walking with dogs."

Aucun.

"Douche chaude Piscine agréable Juste de l'autre côté de l'ile et à 1 min du centre commercial, très pratique"

Petit déj moyen

"I loved the closeness to nature. The breakfast was very good too. It was so peaceful and quiet."

Aucun.

"A good option in Kolonia. There isn't too much else. Run by Chinese, and they have a restaurant that opens for lunch and dinner, they can do your laundry, and you can hire an SUV car through them too. The beds were comfy, and the TV could get YouTube. Bottled water provided. The air con worked well too. Walking distance from the airport, but they picked me up and stopped me off. Very kind."

The hotel looks a bit grim and unappealing from outside. Could do with a lick of paint, and cheering up.

"Beautiful grounds, pools, beach. Hotel was beautifully designed. Very large rooms. Amazing staff. So friendly."

Nothing

"Walking distance / Near to the Taman Marzuki theather. Plenty of food nearby too."

Probably just the traffic and noises makes by vendor as the hotel is opposite the national library. Hence many youngsters hangout there everyday and worst is over the weekend.

"We stayed in a club room which gave us access to the Club Lounge. The lounge was excellent great food all day and the staff were exceptional. When you consider we were trapped in the Hotel because of the war we could not have been in a better place. Everyone was caring and so helpful. Wonderful Hotel made so by the staff"

Nothing

"Hello, we wr upgraded to Avani Hotel and Casino. Beautiful place, reception and general service was excellent."

I want to thank the reservation office and reception for plan B and kind heart. You made our 3days in Maseru worthwhile.

"Centricallh located comfortable little hotel in Thimphu"

all was ok

"Breakfast was excellent. Location is also very good. Transportation to attractions very convenient. Ruin of St. Paul and senado square etc. is walkable distance."

Everything thing we find good.

"Beautiful room room with view on the pool and the ocean. All comfort included, the free shuttle to the city center or to the airport is very valuable, the staff was very kind and professional ! Would definitely come back :)"

Note that the breakfast is in extra but exquisite !

"Very helpful reception Nice location uptown the hill Good admosphere with all kinds of sporty people"

Nvt

"Excellent location, amazing breakfast, great personnel"

Everything

"During our stay, my wife fell ill. Diagnosed with severe malaria, she was transferred from the over-worked Moroni public hospital to a private clinic (at the hotel’s initiative). Over the next week, the Retaj’s staff treated us both as family and could not have been more helpful."

The pool was often closed to guests

"it’s clean, convenient, shirt walking distance to interesting spots in town, nice swimming pool and views, comfortable bedding, very nice staff"

this could be improved: -the beach has a lot of potential, buiding a nice peer with stairs for a sea swim would make it much better -there isnt enough shade in the garden and the sun is punishing -the trees on the beach have fruits that hurt when falling, as part of garden maintenance they should be shuffled to drop the fruits upfront -the restaurant options both for breakfast, meals and snacks, leaves out a lot of the good things of Sao Tome. Look at your competitor Riu, for instance, they always have a section with local treats

"clean and spacious very friendly and helpful staff"

the breakfast could be better

"The room, the pool & beach & the relaxing vibe. Staff were excellent"

It’s a bit way out to get to any bars or restaurants on foot- St.Lawrence Gap, £10 e/w, for amenities. Walk at your peril the roads & drivers are haphazard & it takes a good half hour if you’re relatively fit!

"+ Very friendly and helpful staff! Always smiling and polite. Breakfast is great value. Location is perfect for me. I very much enjoyed the swimming pool and there's a small gym too. I have stayed there 3 x."

Some of the bathrooms should be renovated, one leaked water even to the mainroom, which was dangerous. Even others have humidity damages and small cockroaches. I was twice bitten by insects during the night, probably bedbugs or ants, and had to ask the staff to spray my room again. Some of the sheets are obviously not pure cotton and itchy.

"The hotel itself is modern, and the rooms are impressively large and kept spotless with daily cleaning. A huge shoutout to the staff—they were genuinely helpful and made the stay much better. Breakfast was also very good, with a nice variety of fresh options to choose from."

There are a few areas that need immediate attention. First, the hot water in the shower never quite reached a comfortable temperature. Second, the Spa hours are misleading; it’s advertised until 8 PM but closed at 6 PM during my stay. Location : it’s in the old part of the city, which is charming by day, but the surrounding streets are quite dark at night.

"We love the vibes, so comfy, so beautiful set up in receptionist area and beautiful view from the restaurant and our room."

The food price quite high in their restaurant

"Great location Resort style feels very open had great outlook one of nicest in the town"

Nothing really

"Everything from the amazing hosts and the staff to the location. An amazing oasis of calm. Cannot imagine a more relaxing destination"

Aucun.

"The hotel is wonderful in a great location and the staff are lovely and very helpful the food is delicious"

There isn’t anything to dislike

"Breakfast was excellent. Location is also very good. Transportation to attractions very convenient. Ruin of St. Paul and senado square etc. is walkable distance."

Everything thing we find good.

"Internet was good❤️beautiful view from my room, the place is very close to the mall"

Aucun.

"New room , very cozy. Bed was perfect, lights incredible.. 11th floor, very nice"

Aucun.

"Das Zimmer war sauber und verfügt über eine Klimaanlage."

In dem Zimmer befand sich eine kleine Küchenzeile, die aber keinen Gegenstand enthielt (also insb. keinen Becher oder Glas). Außerdem ist das Hotel sehr hellhörig.

"The hotel itself is modern, and the rooms are impressively large and kept spotless with daily cleaning. A huge shoutout to the staff—they were genuinely helpful and made the stay much better. Breakfast was also very good, with a nice variety of fresh options to choose from."

There are a few areas that need immediate attention. First, the hot water in the shower never quite reached a comfortable temperature. Second, the Spa hours are misleading; it’s advertised until 8 PM but closed at 6 PM during my stay. Location : it’s in the old part of the city, which is charming by day, but the surrounding streets are quite dark at night.

"Attenrivenes and kindness of the staff, especially the manager"

All was good

"the location & some of the staff coffee eas good."

the tapped beer needs somebody with knowledge how to do it.

"Super welcome and arrangements, best location in MC."

Aucun.

"The room and around fit to the explanation and pictures. Breakfast was basic and tasty. We came in October when season is over. The owner cook a dinner for us. It was quite expensive (30 euro par person taking a fish, 15 - with no fish), but tasty. Wine was exceptional. It was better then drive in the dark to the restaurant and back (the road is not easy even during the daylight). Adrian made the welcome. Very nice guy with good English. The owner, Vasko (sorry if a spell the name wrongly) is very nice guy. Able to speak Russian. Show us the winery. The wine is exceptional. Very quite place. The views are stunning."

The only one thing was not OK - in one of the rooms (we took 2) water in the shower drains poorly - floor was full of water.

"The hotel was absolutely amazing. Staff were extremely polite, very welcoming and super helpful! The spa was just perfect, it was clean, quiet and had everything that was needed for a comfortable time."

Nothing

"Location, nice apperance, nice staff members but they should smiling a bit more"

Nothing

"Beautiful room - very spacious- fully equipped kitchen/ dining area and couches in the room. Lovely high ceilings. Very relaxing"

Aucun.

"We loves the hotel in general. The rooms were well equipped, the food was super delicious, the portions were great. The staff was helpful and extraordinarily kind to small children."

We did not know that we should climd a lot of stairs in order to reach the restaurant. It was difficult for our parents.

"the location & some of the staff coffee eas good."

the tapped beer needs somebody with knowledge how to do it.

"Location, close to the city and close to the beach"

The gym only has 1 treadmill

"The apartments were very spacious and had an amazing sea view."

Nothing

"New room , very cozy. Bed was perfect, lights incredible.. 11th floor, very nice"

Aucun.